Gamewear Group
Privacy Policy
How we collect, use, and protect your personal information.
Effective Date: March 24, 2026
Gamewear Group ("we", "us", or "our") is committed to protecting the privacy of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or place orders through our B2B e-commerce platform.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25). By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information that is necessary to provide our B2B wholesale services. This includes:
- Account registration information: your name, email address, company name, phone number, and job title when you create a B2B portal account.
- Shipping and billing addresses: the addresses you provide for order fulfillment and invoicing.
- Order history: records of products purchased, quantities, pricing, and transaction dates.
- Login credentials: your email address and encrypted password used to access your account.
- Communications: any messages, inquiries, or correspondence you send to us through our website or email.
- Technical data: IP address, browser type, operating system, and pages visited, collected automatically when you browse our website.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Processing and fulfilling your wholesale orders, including shipping and invoicing.
- Managing your B2B portal account and providing customer support.
- Communicating with you about orders, account updates, and product availability.
- Improving our website, products, and services based on usage patterns and feedback.
- Complying with legal and regulatory obligations.
- Preventing fraud and ensuring the security of our platform.
We do not use your personal information for automated decision-making or profiling.
3. Cookies
Our website uses cookies to ensure proper functionality and improve your browsing experience. Specifically, we use:
- Session cookies: essential cookies that maintain your login session and shopping cart while you browse the site. These are deleted when you close your browser.
- Language preference cookies: cookies that remember your selected language (English or French) so we can display content in your preferred language on future visits.
We do not use advertising cookies, tracking pixels, or third-party analytics cookies. These cookies are strictly necessary for the operation of the website and do not require separate consent under PIPEDA or Law 25.
4. Data Security
We take the protection of your personal information seriously and implement appropriate technical and organizational measures to safeguard it. These include:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Encrypted storage of passwords and sensitive credentials.
- Access controls that limit employee access to personal data on a need-to-know basis.
- Regular security updates and monitoring of our platform.
While no method of transmission over the Internet is completely secure, we strive to protect your personal information using commercially accepted standards. In the event of a security breach that poses a real risk of significant harm, we will notify affected individuals and the relevant authorities as required by law.
5. Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business. These include:
- Shipping carriers: to deliver your orders to the specified addresses.
- Payment processors: to securely process transactions on our platform.
- Hosting providers: to host and maintain our website and e-commerce platform.
These service providers are contractually bound to use your information only for the purposes we specify and to protect it in accordance with applicable privacy laws. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Your Rights
Under PIPEDA and Quebec's Law 25, you have the following rights regarding your personal information:
- Right of access: you may request a copy of the personal information we hold about you.
- Right of rectification: you may request that we correct any inaccurate or incomplete personal information.
- Right of deletion: you may request that we delete your personal information, subject to any legal retention obligations.
- Right to withdraw consent: you may withdraw your consent to the collection and use of your personal information at any time, though this may affect our ability to provide services to you.
- Right to data portability: you may request your personal information in a structured, commonly used electronic format.
To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Account information and order history are retained for the duration of your business relationship with us and for a reasonable period thereafter. Financial records related to transactions are retained in accordance with applicable tax and commercial laws. When personal information is no longer required, we securely delete or anonymize it.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you via email or a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about our handling of your personal information, please contact us:
You may also file a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec if you believe your privacy rights have been violated.